Get in touch
Response within 1–2 business days
Let’s
Talk.
Questions about a tournament, your account, or how ChessMate works? Reach us by email — we’re a small team and we read everything.
General inquiries
hello@chessmate.appPlayer & director support
support@chessmate.appUrgent (live events)
urgent@chessmate.appRegistered in
United States
How do I register for a tournament?
Browse tournaments, click one that's open for registration, and follow the sign-up flow. Choose your section, confirm, pay.
See how it worksI'm a tournament director — how do I start?
Create an account with the Tournament Director role, pick your certification level, then go to your director dashboard to create your first event.
Director guideHow does USCF integration work?
Enter your US Chess member ID in your profile. ChessMate pulls your rating and membership status automatically. Expired memberships trigger a warning on rated events.
Learn about ratingsI found a bug or have a feature request.
Email us at support@chessmate.app with a description. Screenshots are always helpful. We prioritize based on impact and user volume.
Can I get help running a large tournament?
Yes — as a Tournament Director you can invite other TDs as co-directors from your tournament management page.
Director FAQNeed urgent help during an event?
For pairings down, players locked out, or payment errors — email urgent@chessmate.app with your tournament ID. We monitor this during event hours.